Fast access via Dr. iQ

We encourage all patients who need an appointment to download our Dr. iQ app and simply submit an online consultation. This is the fastest way to access the practice, 7 days a week.

Our clinicians will do everything they can to manage the request promptly, usually within the same day. If you are unable to access Dr. iQ, you can request an appointment via telephone, visit our Contact Us page for our contact details.

Telephone appointments

Should a telephone appointment be required, you will be called either immediately, later on the same day or by the next day at the latest depending on the nature of the problem.

Face-to-face appointments

Should a face-to-face appointment be required, our dedicated admin team will call you to arrange a time and day that is convenient for you. This will usually be the same or next day. Where possible and requested, this will be with the clinician of your choice.

If you cannot access Dr. iQ

If you are unable to access Dr. iQ, you can request an appointment via telephone, visit our Contact Us page for our contact details.

When we are closed

111 is the free, easy to remember number to call when you need help or advice urgently when it’s not a life-threatening situation, if we are closed and you cannot contact us.
If you or someone else experiences severe chest pain, loss of blood or suspected broken bones, or any other life threatening illness go to your nearest accident and emergency department or call 999.
Find out more about out of hours services and our opening hours and holidays.

Home visits

Please help us to help you and our other patients. Our doctors are able to see several patients in the surgery in the time it takes to do a single home visit. For this reason, we ask our patients to come to the surgery where required, and we also offer video and telephone consultations where appropriate. Find our more about home visits.

How you can help us

Please be on time for your appointment, this helps us to run on schedule and to give you the maximum amount of time available. Importantly, please let us know as soon as possible if you no longer require your appointment via the Dr. iQ app, text reply to your appointment reminder or by calling us. We can then offer the appointment to someone else. Please see our policy regarding missed appointments.